I have done quite a bit of shopping at Lowe’s. It is a great store. For someone like me who is learning home improvement stuff as it becomes necessary, Lowe’s has been priceless.
That being said, this past week has been strange. The Lowe’s we have been to since moving just isn’t up to the standards of the 2 others we have used in the past. This one in particular seems to be devoid of helpful people not to mention their delivery system leaves a lot to be desired.
The latest fiasco was for counter tops and a tree we had purchased the weekend before this past one. The counter tops had been ordered and then delayed because the clerk had originally ordered the wrong thing. The tree we found there was awesome, but way too big for us to pick up, so the Lowe’s people claimed that it would be no problem to deliver it. As a matter of fact, the counter tops would be in the day before the tree delivery was scheduled, so they would do both at the same time. Sounded like a plan. Uh huh.
Nicci took a day off on Thursday to be home for the deliveries. (We had some other stuff coming too.) Well, Lowe’s never shows up. She called and found out that the delivery had been entered into the system for the following week. Of course, no one could figure out how that had happened. The girl who did it even remembered us and that Thursday was supposed to be the delivery day. So they promise to deliver the stuff the next morning.
Well, neither of us can be off for another day so we leave the breezeway open for them to put the counter tops into. The tree would be fine outside. (Of course.) I get home Friday night – no delivery. Now I’m thinking wtf? We call and find out that they didn’t want to deliver the stuff because of the rain. What? Since when does rain delay deliveries? It was a normal kind of rain. Not like we were having a hurricane or anything. Plus, it had actually stopped for the most part.
More apologies and promises for a Saturday morning delivery. Saturday arrives and they actually show up. (It’s now raining harder than on Friday, btw.) They have the counter tops but not the tree. The Delivery Manager starts telling me that they didn’t have the right truck and that the tree was too heavy (claims it weighs 300lbs.) and blah blah blah…. It sounded like excuses to me. No matter, it would be delivered first thing in the morning on Sunday. Before 9:30. Promised by the Delivery Manager.
I waited for the delivery on Sunday until 10:30. I gave them the benefit of the doubt. When I called, the guy in Deliveries told me that the Manager guy had entered us into the system for “sometime next week”! Now I’m really pissed! After a bit of stern talk and some conversation with the store manager, the first guy volunteered to bring the tree to us. When they finally arrived at 4:00 they told me they couldn’t understand the Manager guy’s problem. They had the exact same truck he had used the day before and one guy lifted the tree and brought it to the hole I had dug. Their opinion was that he just didn’t want to do the delivery. Nice. They were decent guys though. They even helped me get the tree into the hole before they left.
I have never had such a time with something so simple. Just goes to show that because a place has the same name, it doesn’t necessarily operate the same.
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